International shipping is done through the US Postal Service and Canadian Postal Service for retail customers, and is subject to weight and size restrictions placed by the carriers. customs duty and entry fees will due and payable to the Canadian Postal Service prior to delivery. The website will calculate and collect the actual mailing charges with placement of the order.
Orders too large for postal weight or size limits, will only be shipped to commercial locations by Fedex Ground, and a Fedex Ground account is required of the customer to cover all transportation and entry fees and duty. Fedex Ground shipping will be charged a small handling fee when the order is placed. Contact us in advance to set up a website account and to have Fedex Ground to Canada shipping enabled on the account.
When shipping breakable items, we make every effort to pack them securely, but damage may still occur. For international shipments, we will not replace broken merchandise. These shipments are insured, and we will refund all funds recovered from the insurance when the insurer pays us. This process typically takes 30 - 60 days.