Design In Mind, Inc.
2885 Country Dr Ste 145
Saint Paul, MN 55117 USA
Contact Us at: https://www.devotea.com
Date Printed: 10-23-2021
With some exceptions (see below), when merchandise totals $45.00 or more, we offer a discount applied against your shipping cost on any available shipping method. For many orders shipping to the continental US, this will provide free, or nearly free, shipping. For bulky and/or very heavy orders, as well as orders shipping to Alaska or Hawaii, the shipping will be nicely discounted. Where applicable, currently only on Fedex express, ground, and home delivery services, surcharges for rural and/or residential delivery will be added after the discount is applied.
Free/discounted shipping is available on packages delivered within the USA for retail customers who place an order through the website. Free shipping is not available for orders placed by phone or by mail.
Free or discounted shipping is not available to wholesale customers, however, we do everything we can to keep your shipping costs low. Charges reflect the actual shipping cost, not a percentage of the sale. We also avoid shipping multiple boxes whenever possible.
Any portion of any order paid for by My Rewards points, or any discount coupon offer, will not be included in the shipping total used to calculate the discount. If you are a registered customer and you have points available to redeem, please be sure your order total exceeds $45.00 plus the points available to redeem, if you want the best deal on shipping.
Returns for credit or exchange
We do not pay shipping on returns for credit or exchange. If a return for credit causes the original order total to drop below $45.00, the original shipping discount will be removed from the order before the credit is issued. This will reduce the amount credited for the return.
Damaged or Defective Shipments
When the wrong item was shipped, or the item was damaged or defective on arrival, we will either provide a prepaid return shipping label, or request photographic proof that the merchandise has been made unusable, at our choice, before issuing credit or shipping a replacement. If a credit causes the original order total to drop below $45.00, the original shipping discount will be removed from the order before the credit is issued. This will reduce the amount credited for the return.
Incorrect or Old Addresses
If we receive an old or incorrect address, (always check your shipping address if you use PayPal!), we can usually correct it if we are notified by email within 24 hours of receiving the order. Once an order has shipped, the address can sometimes be corrected, but it is expensive. The carriers are currently charging $14.00 or more for this service. You will have to pay the current fee before we authorize the correction. If the shipment is returned to us, you will have the options of either paying the cost of shipping the package again, or having us treat the package as a return, with a partial refund. A restocking fee and the actual original shipping charges will be deducted from the original sale.
Available Shipping Methods:
Fedex charges by package dimensions as well as weight, which can increase shipping cost significantly. This website estimates package dimensions.US Postal Service:
Fedex Ground/Home Delivery -
Delivered 2-5 days after shipment. Not available to Alaska or Hawaii. Surcharges are added for rural and/or residential delivery. Quoted rates include our fees for packing/handling. See the service map below for estimated delivery times after shipment:
Express 2 Day -
Available in USA only. Delivery by 4:30 PM (7:00 PM for residential) on the second business day after shipping. Typically costs twice as much as ground shipping. Additional Fedex surcharges are applied for rural and/or residential delivery. Final rates will be determined at time of shipment and, if necessary, the order total will be adjusted. If the actual rate exceeds the estimated rate by more than 20 percent, you will be contacted by e-mail for approval of the shipping charges before the order is billed or shipped. Quoted rates include our fees for packing/handling.
This option does NOT guarantee same day shipment. See "When Will It Ship?" in the Main Menu under Information>>FAQ'S.
First Class Package Mail -
Available for a limited number of light weight items (less than 1 pound), including tea cozies! Delivered in 3-7 days after shipment. Quoted rates include our fees for packing/handling. First Class Packages include tracking service from the post office, but are NOT insured against loss.
Priority Mail -
Delivered in 1-3 days after shipment. Dimensional weight charges now apply to packages over 1 cubic foot. Quoted rates include our fees for packing/handling. Available for APO and FPO packages. Payment of import duties may be required at delivery to APO and FPO addresses.
Pottery, china, or glass merchandise shipped to Canada will not be replaced if damaged. A credit for the damaged item(s) will be issued on photographic proof that the item is unusable. Shipping is not refundable.
US Postal Service / CanadaPost:
First Class International Package Service -
Available for orders under 4 pounds total. Delivered in 7 or more days after shipment. Quoted rates include prepaid customs clearance and packing/handling. First Class Packages include tracking service in both USPS and CanadaPost systems, but not during cross border shipping or while in customs clearance. Shipments are NOT insured against loss.
Priority Mail International -
Usually delivered in 7-10 days after shipment. See service details at usps.com. Rates will be estimated as you proceed through checkout, however these are not guaranteed rates. Final rates will be determined at time of shipment and the order total will be adjusted. Rates include fees for packing/handling.
If the actual rate exceeds the estimated rate by more than 20 percent, you will be contacted by e-mail for approval of the shipping charges before the order is billed or shipped.
Any customs duties and/or taxes will be due and payable to the carrier when the order is delivered.
Fedex Ground International (Business Only)
For customers who have provided us with their Fedex Ground account information, we offer shipment by Fedex Ground service to Canada. A US $10.00 fee will be added to the order. All other transportation and customs fees will be billed to your Fedex account.
Other International -
We regret that we can no longer offer shipment to any other countries due to the widespread adoption of new laws requiring individual foreign businesses, regardless of size, to register with and collect VAT type taxes for each governmental unit.
Fedex Ground or Home Delivery Estimated Delivery Time