devotea logo...
devotea logo...
Chatsford TeapotsRSVP 8 cup TeapotsCold DrinkwareTeacup Display Stands
Design In Mind, Inc.
2885 Country Dr Ste 145
Saint Paul, MN 55117 USA
Contact Us at: https://www.devotea.com
devotea logo... Date Printed: 07-24-2021
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Shipping Information

Free Shipping

With some exceptions (see below), when merchandise totals $45.00 or more, we offer a discount applied against your shipping cost on any available shipping method. For many orders shipping to the continental US, this will provide free, or nearly free, shipping. For bulky and/or very heavy orders, as well as orders shipping to Alaska or Hawaii, the shipping will be nicely discounted. Where applicable, currently only on Fedex express, ground, and home delivery services, surcharges for rural and/or residential delivery will be added after the discount is applied.

Free/discounted shipping is available on packages delivered within the USA for retail customers who place an order through the website. Free shipping is not available for orders placed by phone or by
mail.

Free or discounted shipping is not available to wholesale customers, however, we do everything we can to keep your shipping costs low. Charges reflect the actual shipping cost, not a percentage of the sale. We also avoid shipping multiple boxes whenever possible.

Exceptions

Any portion of any order paid for by My Rewards points, or any discount coupon offer, will not be included in the shipping total used to calculate the discount. If you are a registered customer and you have points available to redeem, please be sure your order total exceeds $35.00 plus the points available to redeem, if you want the best deal on shipping.

Returns

We do not pay shipping on returns except when the wrong item was shipped, or the item was damaged or defective on arrival. If a return causes the original order total to drop below $35.00, the original shipping charge will be added to the order before the credit is issued. This will reduce the amount credited for a return.

Incorrect or Old Addresses

If we receive an old or incorrect address, (always check your shipping address if you use PayPal!), we can usually correct it if we are notified by email within a few hours of receiving the order. Once an order has shipped, the address can sometimes be corrected, but it is expensive. The carriers are currently charging $14.00 for this service. You will be asked to pay this fee before we authorize the correction. If the shipment is returned to us, you will have the options of either paying the cost of shipping the package again, or having us treat the package as return, with a partial refund. A restocking fee and the actual original shipping charges will be deducted from the original sale.

Available Shipping Methods:

Federal Express:

Fedex charges by package dimensions as well as weight. This website estimates package dimensions which can increase shipping cost significantly.


Fedex Ground/Home Delivery -

Delivered 2-5 days after shipment. Not available to Alaska or Hawaii. See the service map below: Surcharges are added for rural and/or residential delivery. Quoted rates include our fees for packing/handling.

Express 2 Day -

Available in USA only. Delivery by 4:30 PM (7:00 PM for residential) on the second business day after shipping. Typically costs twice as much as ground shipping. Fedex charges by package dimensions as well as weight. This website estimates package dimensions which can increase shipping cost significantly. Additional Fedex surcharges are applied for rural and/or residential delivery. Final rates will be determined at time of shipment and, if necessary, the order total will be adjusted. If the actual rate exceeds the estimated rate by more than 20 percent, you will be contacted by e-mail for approval of the shipping charges before the order is billed or shipped. Quoted rates include our fees for packing/handling.
This option does NOT guarantee same day shipment. If you really need it in 2 days, place your order by phone at 1-888-832-6505.

Express Overnite -

Available in USA only. Delivery by 4:30 PM (7:00 PM for residential) on the next business day after shipping. Typically costs four times as much as ground shipping. Fedex charges by package dimensions as well as weight. This website estimates package dimensions which can increase shipping cost significantly. Additional Fedex surcharges are applied for rural and/or residential delivery. Final rates will be determined at time of shipment and, if necessary, the order total will be adjusted. If the actual rate exceeds the estimated rate by more than 20 percent, you will be contacted by e-mail for approval of the shipping charges before the order is billed or shipped. Quoted rates include our fees for packing/handling.
This option does NOT guarantee same day shipment. See "When Will It Ship?" in the Main Menu under Information>>FAQ'S.


US Postal Service:

First Class Package Mail -

Available for a limited number of light weight items, including tea cozies! Delivered in 3-7 days after shipment. Quoted rates include our fees for packing/handling. First Class Packages include tracking service from the post office, but are NOT insured against loss.

Priority Mail -

Delivered in 1-3 days after shipment. Dimensional weight charges now apply to packages over 1 cubic foot. Quoted rates include our fees for packing/handling. Available for APO and FPO packages. Payment of import duties may be required at delivery to APO and FPO addresses.

Priority Express Mail -

Available in USA only. Delivery on the next business day after shipping to many locations. Service details are available at usps.com. Typically costs three to four times as much as Priority Mail. Quoted rates include our fees for packing/handling. This option does NOT guarantee same day shipment. See "When Will It Ship?" in the Main Menu under Information>>FAQ'S.


International -

Priority Express International-
Usually delivered in 3-5 days after shipment. See service details at usps.com. Rates will be estimated as you proceed through checkout, however these are not guaranteed rates. Final rates will be determined at time of shipment and the order total will be adjusted. Rates include fees for packing/handling and insurance.
If the actual rate exceeds the estimated rate by more than 20 percent, you will be contacted by e-mail for approval of the shipping charges before the order is billed or shipped.
Any customs duties and/or taxes will be due and payable to the carrier when the order is delivered.
Pottery, china, or glass merchandise shipped to any international location will not be replaced if damaged. A refund will be paid when received from the carrier.

Priority International -

Usually delivered in 7-10 days after shipment. See service details at usps.com. Rates will be estimated as you proceed through checkout, however these are not guaranteed rates. Final rates will be determined at time of shipment and the order total will be adjusted. Rates include fees for packing/handling and insurance.
If the actual rate exceeds the estimated rate by more than 20 percent, you will be contacted by e-mail for approval of the shipping charges before the order is billed or shipped.
Any customs duties and/or taxes will be due and payable to the carrier when the order is delivered.
Pottery, china, or glass merchandise shipped to any international location will not be replaced if damaged. A refund will be paid when received from the carrier.

First Class International Mail -

Available for orders under 4 pounds total. Delivered in 7+ days after shipment. Quoted rates include our fees for packing/handling. First Class Packages include tracking service from the post office, but are NOT insured against loss.



Fedex Ground or Home Delivery Estimated Delivery Time